Refund policy

Ibex Lifestyle Return, Refund and Exchange Policy

Return policy summary

• Returns accepted for 30 days
• Customer provides return shippin
• No restocking fee
• No final sale items
  

Order Cancellations Period:

• Orders made through our website can be cancelled within 24 hours of placement.

Return and Exchange Policy:

• We accept return or exchange requests within 30 days from the date of delivery.
• To be eligible for a return or exchange, the product must be unused and packed.
• We accept returns only if the product was found damaged or has a manufacturing defect upon delivery.
• Customer provides return shipping

Refunds:

• Refunds are processed only if the product was found damaged or defective at the time of delivery.
• The refund amount will exclude shipping charges.

Procedure:

1. Send an email to info@ibexlifestyle.com with your return or exchange request.
2. Ship the item to:

No.111/1, Somnahalli Village,

Uttarahalli Hobli

Bangalore South Taluk

Bangalore — 560 082

Processing Time:

• Once we receive and inspect the returned item, we will send you an email to acknowledge receipt and approval or rejection of your return.
• If approved, exchanges will be processed, and the new product will be shipped within 14 working days.
• Delivery times for exchanged products may vary depending on the delivery address.

Contact Us:

• For any questions or concerns, please contact us at info@ibexlifestyle.com